At LueurEternelle, we strive to ensure your complete satisfaction with our exquisite jewelry collection, including Bracelets, Earrings, Rings, Bangles, Necklaces, and Chains. Below is our policy regarding refunds:

• Eligibility for Refund: Items must be returned in their original condition, unworn, and with all tags attached, within 30 days of the purchase date.
• Refund Process: To initiate a refund, please contact our customer service team with your order details. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Refund Method: Approved refunds will be processed to your original method of payment, within 10 business days. Please note that shipping costs are non-refundable.
• Non-returnable Items: Certain items are exempt from being returned, such as items marked as final sale or personalized products.
• Damaged or Defective Items: If you receive a damaged or defective product, please contact us immediately for a replacement or refund.

For any questions regarding our refund policy, please do not hesitate to contact us through our website or customer service hotline.